Terms of Service

By using the Site, Application or Services, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service ("Terms"), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site, Application and Services and all Collective Content (defined below), and your participation in the Referral Program (defined below), and constitute a binding legal agreement between you and Journeyhop. Please also read carefully our Privacy Policy at journeyhop.com/privacy-policy.

In addition, certain areas of the Site and Application (and your access to or use of certain aspects of the Services or Collective Content) may have different terms and conditions, standards, guidelines, or policies posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions posted for a specific area of the Site, Application, Services, or Collective Content, the latter terms and conditions will take precedence with respect to your use of or access to that area of the Site, Application, Services, or Collective Content.

If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site, Application or Services. Failure to use the Site, Application or Services in accordance with these Terms may subject you to civil and criminal penalties.

JOURNEYHOP OFFERS USERS THE ABILITY TO FIND OTHERS TO CO-BOOK TRAVEL WITH SOME OF OUR THIRD-PARTY TRAVEL PARTNERS THROUGH JOURNEYHOP SERVICE. THROUGH THE USE OF OUR SERVICE, WE MAY REQUIRE YOU TO CREATE A JOURNEYHOP ACCOUNT OR CONNECT TO JOURNEYHOP SERVICE THROUGH YOUR FACEBOOK OR GOOGLE ACCOUNT.

YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SITE, APPLICATION OR SERVICES OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE SITE, VIA THE APPLICATION OR THROUGH THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND RECEIVE OUR SERVICES (INCLUDING, WHERE APPLICABLE, PRICELINE BOOKING SERVICE, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE AND APPLICATION. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, "you" and "your" will refer and apply to that company or other legal entity.

1. Modification

Journeyhop reserves the right, at its sole discretion, to modify the Site, Application or Services or to modify these Terms, including the Service Fees, at any time and without prior notice. If we modify these Terms, we will either post the modification on the Site or via the Application or otherwise provide you with notice of the modification. We will also update the "Last Updated" date at the top of these Terms. By continuing to access or use the Site, Application or Services after we have posted a modification on the Site or via the Application or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services.

2. Eligibility

The Site, Application and Services are intended solely for persons who are 18 or older. Any access to or use of the Site, Application or Services by anyone under 18 is expressly prohibited. By accessing or using the Site, Application or Services you represent and warrant that you are 18 or older.

For users in the United States, Journeyhop may, to the extent permitted by applicable laws and if we have sufficient information to identify a user, obtain reports from public records of criminal convictions or sex offender registrations of the user. For users outside the United States, we may, to the extent permitted by applicable laws and if we have sufficient information to identify a user, obtain the local version of background or registered sex offender checks in our sole discretion. You agree and authorize us to use your personal information, such as your full name and date of birth, to obtain such reports, including from Journeyhop's vendors.

3. How the Site, Application and Services Work

The Site, Application and Services can be used to facilitate the booking of Accommodations which may have more than one involving parties. Such Accommodations are included in Hotels, Vacation Rental on the Site, Application and Services. You may view these accommodation options as an unregistered visitor to the Site, Application and Services; however, if you wish to book or co-book an Accommodation, you must first register to create an Journeyhop Account.

As stated above, Journeyhop makes available an online platform or marketplace with enable users to meet online and arrange for bookings of Accommodations together. Journeyhop is not an owner or operator of properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations, nor is it a provider of properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations.

THE JOURNEYHOP SERVICE IS OFFERED "AS IS"—THAT MEANS WE DON'T GUARANTEE THE QUALITY, QUANTITY, COMPLETENESS, ACCURACY, AVAILABILITY, OR SPEED OF THE JOURNEYHOP SERVICE, OR MAKE ANY OTHER REPRESENTATION ABOUT THE INFORMATION WE DISPLAY, INCLUDING BUT NOT LIMITED TO: PRICES, SCHEDULES, FARES, PHOTOGRAPHS, HOTEL AMENITIES, HOTEL RATINGS, OR THE HELP WE PROVIDE VIA LIVE CHAT OR EMAIL.

4. Account Registration

In order to access certain features of the Site and Application, and to book an Accommodation or create a co-booking, you must register to create an account ("Journeyhop Account") and become a Member. You may register to join the Services directly via the Site or Application or as described in this section.

You can also register to join by logging into your account with certain third-party social networking sites ("SNS") (including, but not limited to, Facebook; each such account, a "Third-Party Account"), via our Site or Application, as described below. As part of the functionality of the Site, Application and Services, you may link your Journeyhop Account with Third-Party Accounts, by either: (i) providing your Third-Party Account login information to Journeyhop through the Site, Services or Application; or (ii) allowing Journeyhop to access your Third-Party Account, as permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information to Journeyhop and/or grant Journeyhop access to your Third-Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating Journeyhop to pay any fees or making Journeyhop subject to any usage limitations imposed by such third-party service providers. By granting Journeyhop access to any Third-Party Accounts, you understand that Journeyhop will access, make available and store (if applicable) any Content that you have provided to and stored in your Third-Party Account ("SNS Content") so that it is available on and through the Site, Services and Application via your Journeyhop Account and Journeyhop Account profile page. Unless otherwise specified in these Terms, all SNS Content, if any, will be considered to be Member Content for all purposes of these Terms. Depending on the Third-Party Accounts you choose and subject to the privacy me that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts will be available on and through your Journeyhop Account on the Site, Services and Application. Please note that if a Third-Party Account or associated service becomes unavailable or Journeyhop's access to such Third-Party Account is terminated by the third-party service provider, then SNS Content will no longer be available on and through the Site, Services and Application. You have the ability to disable the connection between your Journeyhop Account and your Third-Party Accounts, at any time, by accessing the "me" section of the Site and Application. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. Journeyhop makes no effort to review any SNS Content for any purpose, including but not limited to for accuracy, legality or non-infringement and Journeyhop is not responsible for any SNS Content.

Your Journeyhop Account and your Journeyhop Account profile page will be created for your use of the Site and Application based upon the personal information you provide to us or that we obtain via an SNS as described above. You may not have more than one (1) active Journeyhop Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Journeyhop reserves the right to suspend or terminate your Journeyhop Account and your access to the Site, Application and Services if you create more than one (1) Journeyhop Account, or if any information provided during the registration process or thereafter proves to be inaccurate, fraudulent, not current, incomplete, or otherwise in violation of these Terms of Service.

You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Journeyhop Account, whether or not you have authorized such activities or actions. You will immediately notify Journeyhop of any unauthorized use of your Journeyhop Account.

5. Accommodation

As a Member, you may book or co-book any Accommodations available on Journeyhop. If you wish to co-book and share an Accommodation with other travellers, you understand and agree that (i) you and all the people who book the same accommodation as you will not breach any agreements you have entered into with any third parties, such as hotel-owners, and (ii) will (a) be in compliance with all applicable laws, Tax requirements, Intellectual Property laws, and rules and regulations that may apply to any Accommodation included, and (b) not conflict with the rights of third parties. Please note that Journeyhop assumes no responsibility over either you or your co-booker’s compliance with any agreements with or duties to third parties, applicable laws, rules and regulations. (iii)Journeyhop reserves the right, at any time and without prior notice, to remove or disable access to any co-booking request for any reason, including requests that Journeyhop, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms or Journeyhop's then-current Policies and Community Guidelines or Standards, Trademark & Branding Guidelines, or otherwise harmful to the Site, Application or Services. (iv) Journeyhop does not act as an insurer or as your contracting agent. Journeyhop assume no responsibility over any damage done either to each of the involving co-booking party, or to property owners.

Journeyhop makes certain tools available to you to help you to make informed decisions about which Members you choose to confirm or pre-approve for booking for your Accommodation. You acknowledge and agree that you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who reside at or are otherwise present at the Accommodation at your request or invitation.

6. No Endorsement

Journeyhop does not endorse any Member or Accommodation. You understand that Verified Images are intended only to indicate a photographic representation of the Accommodation at the time the photograph was taken. Verified Images are therefore not an endorsement by Journeyhop of any Member or Accommodation.

Members are required by these Terms to provide accurate information. Although Journeyhop may, for transparency or fraud prevention or detection purposes, directly or through third parties, ask you to provide a form of government identification, your date of birth, and other information, or undertake additional checks and processes designed to help verify or check the identities or backgrounds of Members and/or screen Member information against third party databases or other sources, we do not make any representations about, confirm, or endorse any Member or the Member's purported identity or background.

By registering for a Journeyhop Account, you agree that Journeyhop may - but is not obligated to - request a consumer report on you from a Consumer Reporting Agency. If we do request a consumer report, we'll request and use it in compliance with applicable law, including the Fair Credit Reporting Act.

Any references in the Site, Application or Services to a Member being "verified" or "connected" (or similar language) only indicate that the Member has completed a relevant verification or identification process, and does not represent anything else. Any such description is not an endorsement, certification or guarantee by Journeyhop about any Member, including of the Member's identity and whether the Member is trustworthy, safe or suitable. Instead, any such description is intended to be useful information for you to evaluate when you make your own decisions about the identity and suitability of others whom you contact or interact with via the Site, Application and Services. We therefore recommend that you always exercise due diligence and care when deciding whether to stay with another travellers or to accept or preapprove a co-booking request from others, or to have any other interaction with any other Member. We are not responsible for any damage or harm resulting from your interactions with other Members.

By using the Site, Application or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from Journeyhop with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members on the Site and Services regarding any bookings or co-booking made by you.

7. Booking and cancellation

  1. Each available accommodation may have different booking and cancellation policy. Through booking with Journeyhop, you’re agreed that you have read and fully agree with these policies.
  2. If you’re co-booking with another travellers through Journeyhop, you agree that, regardless of the cancellation policy provided by the accommodation, you’re also agree to no cancellation policy provided through Journeyhop. Our no cancellation policy is to ensure the travel security for other travellers who are co-booking with you. An exception can be made if all involved parties wish to cancel the accommodation and such action also comply with the cancellation policy from the accommodation. In which case, we’ll need each of involved party to submit the request of cancellation to support@journeyhop.com at least 24 hours prior to cancellation deadline.
  3. In certain circumstances, Journeyhop may decide, in its sole discretion, that it is necessary or desirable to cancel a confirmed booking made via the Site, Application and Services.
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